Money Back Guarantee
If you’re not fully satisfied with your hosting products, we offer a no-hassle 100% money-back guarantee for the first 30 days of your investment. After the first 30 days, your service shall continue on a monthly or annual basis subject to your interest.
We want to make things right!
If you’re unhappy for any reason, let us know why. Our friendly support staff is standing by.
Now here are the boring policy details (sorry, we have to!):
Certain Hosting Services carry an unconditional thirty (30) day satisfaction guarantee. To cancel your Hosting Services and receive a refund of our fees, you must contact us via the Client Portal within thirty (30) days from the Effective Date and a refund will be issued.
If you cancel thirty-one (31) to ninety (90) days from the Effective Date, you will be issued a pro-rata refund of fees for Hosting Services based on the unused portion of the Hosting Services left on your current subscription.
If you cancel after ninety (90) days from the Effective Date, you are not entitled to any refund and any refund you do receive is at our sole discretion.
Refund requests received after one hundred twenty (120) days from the Effective Date will be issued via PayPal. Refunds are not offered for partial months of service. Accounts that are terminated due to violations of our Policies are not eligible for a refund.
All third-party fees, including domain registration fees, setup fees, and migration fees, are non-refundable, non-negotiable, and excluded from our Money Back Guarantee. Further, SSL certificates have a Twenty Five (25) day refund window from the time of purchase.
For free domain registration promotions (.com, .net, and .org), the retail price of the domain $14.95 will be deducted from any refund amount upon cancellation. You will retain the domain registration.
Please let us know if there is anything we can do to keep you as our customer before you follow these steps to cancel your service.
We’re Here To Help
Our Hosting Experts are available 24/7/365 for any support you need.